ApplicantStack is our modern applicant tracking system (ATS) and onboarding platform designed to simplify the hiring process. It empowers small to mid-sized businesses to efficiently attract, manage, and hire the best candidates with ease.

Position Overview

As a Customer Success Executive, you will be the primary contact for a portfolio of ApplicantStack customers. Your main goals will be to ensure customer satisfaction, drive product adoption, reduce churn, and grow existing account value through expansion and education.

You’ll serve as a product guide, strategic advisor, and advocate helping customers get the most out of their investment with us.

Key Responsibilities

• Develop trusted relationships with your portfolio of direct customers
• Guide clients through the customer journey post-sale from onboarding and training to expansion and renewal
• Assess growth opportunities by identifying additional features or modules that align with customer needs
• Conduct video product walkthroughs, demos, and feature education session webinars
• Manage inbound requests related to account support, best practices, or system optimization
• Proactively monitor customer health and usage signals, identifying at-risk accounts and creating retention strategies
• Collaborate cross-functionally with Product, Sales, Technical Support, and Onboarding to ensure seamless customer experiences
• Maintain accurate records in CRM (Salesforce) of customer interactions, insights, and action plans

What We’re Looking For

• 1+ year in a Customer Success, Account Management, or SaaS support role
• Experience with applicant tracking systems (ATS) or HR-related software is a plus, but not required
• Proficiency in presenting via video (Teams, Zoom) and tailoring communications to a range of user types
• Familiarity with CRM tools, especially Salesforce
• Strong communication and organizational skills with the ability to manage multiple priorities
• A growth mindset and passion for solving problems and improving the customer journey

Preferred but Not Required

• Previous experience in HR tech, onboarding platforms, or ATS systems
• Knowledge of value-based selling or consultative customer engagement approaches

Why Join Us

• Competitive salary (DOE)
• Healthcare plans with FSA and HSA options
• 401K & generous PTO plan
• Life and disability insurance
• Flexible work environment and a fun, collaborative culture