Technical Support Representative

The intent of this role is to support our Channel Partners and Clients through Salesforce Service. You will be assessing and scoping their needs, instructing the channel and clients in the effective use of our applications, develop custom scripting using our proprietary language, make recommendations regarding our clock hardware and software, provide documentation recommendations, provide assistance to internal staff, and performs related support tasks internally.

You may be a good fit:

· Enjoy helping people with technical questions and solving problems

· A team player who is seeking to be a part of a great group of people

· Comfortable talking on the phone and communicating via email

· Can think out of the box and find creative ways to provide solutions to our customers

Position Responsibilities:

· Analyze and resolve problems through Salesforce Service via telephone and email

· Properly document and identify problem and solution

· Assist in creating new ideas for our knowledgebase

· Writing custom programming to provide customized solutions for our customers

· Trouble shoot problems related to our software, hardware and 3rd party integrations

· Update and maintain Support Cases per department workflow processes

· Analysis and troubleshooting for development escalation

· Participate in holiday and weekend on-call rotation

Qualifications/Experience:

· Must have the ability and the desire to interact with partners and clients in a clear, professional and productive manner.

· Excellent communication skills, both verbal and written is a must

· Experience with API interfaces and 3rd party integration a plus

· Basic knowledge of networking concepts a plus

· Programming and SQL experience a must

· Understanding of SaaS applications

· Knowledge of MS Office applications and Salesforce CRM

· Requires 2 years of Customer Service experience

· Education - Equivalent to completion of two years of college level coursework in computer science, information technology or a related field; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

This position reports directly to our Technical Support Manager.

Swipeclock offers a comprehensive benefits package including competitive salary, matched 401K, health, dental, & vision plan options, gym discounts, generous paid vacation and an exciting place to work with great career growth potential.